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A Customer Left Me a Negative Review. Can I Have It Removed?

If you receive a negative review, you can address it before the review appears on your profile.

When a customer writes a review and leaves you three stars or less, there will then be a 48 hour grace period where the review is only visible to you and the customer. You should use this opportunity to respond to the review and address the customer’s concerns. For example, if they feel that the work you have done for them is inadequate, you could use the grace period to arrange an additional site visit.

Following the grace period, the customer can decide whether to keep their review on your page or ask the Plentific Support Team to have it archived. Keep in mind that the review will become public once the grace period is over, so you will need to respond quickly!

If a review is written offensively or illegibly, you can ask to have it removed by the Plentific Support Team.

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