You shouldn’t have to spend money on leads that don’t go anywhere. This is why Plentific will refund your Plentific Credits if you purchase a lead that turns out to be a dead end.
An auto-refund will be processed after 72 hours if your customer is unreachable. This will apply if the customer does not respond to any of the Pros who have engaged with the lead. Keep in mind that your own communication must not violate Plentific's Pro terms.
For more information, please contact the team at firstname.lastname@example.org or take a look through our Pro Terms.