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I Bought a Lead and the Customer Didn't Respond. Will My Plentific Credits Be Refunded?

You shouldn’t have to spend money on leads that don’t go anywhere. This is why Plentific will refund your Plentific Credits if you purchase a lead that turns out to be a dead end.

An auto-refund will be processed after 72 hours if your customer is unreachable. This will apply if the customer does not respond to any of the Pros who have engaged with the lead. Keep in mind that your own communication must not violate Plentific's Pro terms.

You can also apply for a refund manually if:

  • The lead is a duplicate
  • The customer did not reply
  • The customer cancelled the job
  • Other (you will be asked to give your reason, which will then be checked by the Plentific Support Team)

To apply for a refund, start by logging into your Plentific Dashboard. Find the lead under ‘Job Leads’ and then click on ‘Request Refund’. You will then be asked to provide a reason for your request.

A member of Plentific will then go over your request to decide if you are entitled to a refund. If they agree with you, the credits will be added to your account.

For more information, please contact the team at or take a look through our Pro Terms.

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