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Why Were My Refunded Plentific Credits Deducted from My Account?

If you purchase a lead, send a message/quote and do not receive a response from the customer within 72 hours, your credits will be automatically refunded.

However, if the customer responds after this point, the credits needed to buy the lead will be automatically deducted from your account. You will then be able to respond to the customer and continue trying to win the job.

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