If you buy a lead, contact the customer and do not receive a response within 72 hours, your credits will automatically be refunded to your account.
However, you can also apply for a refund manually if:
- The lead is a duplicate
- The customer did not reply
- The customer cancelled the job
- Other (you will be asked to give your reason, which will then be checked by the Plentific Support Team)
To apply for a refund, start by logging into your Plentific Dashboard. Find the lead under ‘Job Leads’ and then click on ‘Request Refund’. You will then be asked to provide a reason for your request.
A member of Plentific will then go over your request to decide if you are entitled to a refund. If they agree with you, the credits will be added to your account.