After a tradesman shows an interest in a consumer lead, it will be up to the customer to decide whether or not to shortlist them. Once this is done, the Pro can contact the customer directly and offer a quote for the work.
In order to get shortlisted, you must first show an interest in the lead in question. Be sure to act quickly, as the number of Pros who can be shortlisted is limited to five per lead.
Once you have done this, the customer will examine your profile. You will be more likely to impress them if you have positive customer reviews and examples of your past work for them to examine.